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A 'Timely' Experience!

Cleoriff
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Christmas is coming ....so they tell me....

As I hate any type of Christmas shopping that involves going into shops, I have a mantra.."If it can't be bought online...it doesn't get bought'...(It works for me....usually) Cat

Last night at 22.15, in an effort to kick off my present buying I went into the Carphone Warehouse online site

I purchased, without problem a Samsung Gear watch......(or so I thought)....

I received the email order acknowledgement and went to bed happy (thinking as you do...that was another present bought) wink

This morning, I received a text from my bank asking if I had attempted a purchase for £249..If Yes I was to press Y and they 'would unblock my card'....I pressed Y..and had another text back saying 'we have now unblocked your card.Please re-order the item'....

No problem I thought, this bank is putting into place good security measures.....

So I went in and filled in all the purchase details again...time consuming...but hey?.. However, before I pressed buy now..I rang CPW (I wanted to make sure I didn't buy 2 watches) Evil

Lovely guy on the phone...Assured me he would cancel the first order and stay on the phone till the second order was cleared...

He waited....and waited...and waited (as did I).....

The second transaction did not go through.... Shocked

I rang my bank ...enraged...

Apparently my text did NOT unblock my card immediately as promised. Bank CS had to go through to their Fraud Dept and get them manually to unblock it...

Here is the 'joke' of all this easy online ordering malarky

For the THIRD time I needed to re-order this watch...which I did...and then ring CPW again to check that the 3rd transaction had gone through...Rolleys

Eureka ...it has been processed apparently...and I am assured by CPW...I should get this watch tomorrow.....

Will I get one watch or three...?? We will see...Rolleys

Moral to this tale.... Online shopping aint all it is cracked up to be...LOL

 

Veritas Numquam Perit

Girl in a jacket
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jonsie
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Cleoriff
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GOOD News...I think....

Email from CPW...my watch is 'on its way'..... DPD....next day delivery....Jaw-dropping

Only one payment has been taken (so my money is as it should be)....Dance

So....if it does arrive tomorrow...I will be able to report my satisfaction...with CPW ...Happy Dance

Veritas Numquam Perit

Girl in a jacket
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jonsie
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Good thing you didn't order anything from O2, although you may have got it for Christmas (which one?Don't know)

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MI5
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Good news so far slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Cleoriff
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Further good news...just had a text in from DPD....watch for delivery tomorrow. 1 hour delivery slot...will be updated with time tomorrow morning...Bouncy

Veritas Numquam Perit

Girl in a jacket
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viridis
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The irony in that statement amuses me.
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jonsie
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Good stuff slight_smile

I've just had a text from O2 stating that the accessory pack and case for the Note 4 is being despatched in the next 2-3 days....deep joy. Let's hope it gets redirected to my son's Destroy

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jonsie
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@viridis wrote:
The irony in that statement amuses me.

It escaped me till you mentioned it. I like the way your mind works LOL

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Cleoriff
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I can do irony pretty well....hence the title of the thread...Rolleys

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jonsie
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