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vic23
Level 1: Joiner
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‎19-03-2018 20:48

‎19-03-2018 20:48

i have changed my email address with o2 but still receiving emails to my old one, how can i opt out of priority emails?i have submitted 4 times to unsubscribe and still recive them, i have called customer service and was told they have my new one, no resoloution TIA

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MI5
Level 94: Supreme
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‎19-03-2018 20:53

‎19-03-2018 20:53

You need to login to your MyO2 and go to your choices to opt out.

choices.PNG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 150259 Posts
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Registered:

‎19-03-2018 20:53

‎19-03-2018 20:53

You need to login to your MyO2 and go to your choices to opt out.

choices.PNG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MI5
Level 94: Supreme
In response to MI5
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‎19-03-2018 20:54

‎19-03-2018 20:54

You'll need your phone as they text you a code to login to the area to make your choices.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
Former Staff
In response to MI5
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‎20-03-2018 15:31

‎20-03-2018 15:31

Hey @vic23 how are you getting on with this? Have you managed to get your email switched over? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? :slight_smile:
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