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O2 Priority

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Level 2: Apprentice
frankie805
Posts: 18
Registered: ‎25-12-2012
Accepted Solution

Priority Moments app

on ‎23-02-2018 14:42

Hello

Wondering whether anyone can help.

For the past 3 days a red coloured No. 1 figure has appeared on the right-hand side of my iphone o2 Priority Moments app screen.

Have checked whether there are any messages, but there appear to be none.

Can anyone please advise how i can get rid of this?

Thank you

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MI5
Posts: 112,390
Topics: 565
Solutions: 14,996
Registered: ‎04-04-2012

Re: Priority Moments app

on ‎23-02-2018 14:47

There is a workaround in that you need to turn off app notifications in the phone settings but the app has a glitch so needs an update to resolve it completely.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jonsie
Posts: 82,739
Topics: 576
Solutions: 4,027
Registered: ‎04-01-2009

Re: Priority Moments app

on ‎23-02-2018 15:58

Quite a few people are having this issue.

THIS IS NOT CUSTOMER SERVICE AND WE CAN'T ACCESS ACCOUNTS

The smallest good deed is better than the greatest intention

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Level 2: Apprentice
frankie805
Posts: 18
Registered: ‎25-12-2012

Re: Priority Moments app

on ‎23-02-2018 16:04

Any ideas how to solve the issue?

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MI5
Posts: 112,390
Topics: 565
Solutions: 14,996
Registered: ‎04-04-2012

Re: Priority Moments app

on ‎23-02-2018 16:08

All we know is in my first answer to you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 2: Apprentice
frankie805
Posts: 18
Registered: ‎25-12-2012

Re: Priority Moments app

on ‎23-02-2018 16:12

Thank you very much, that seems to have done the trick!

 

Much appreciated, best wishes

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MI5
Posts: 112,390
Topics: 565
Solutions: 14,996
Registered: ‎04-04-2012

Re: Priority Moments app

on ‎23-02-2018 16:15

No worries, hopefully we'll get an app update soon.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 2: Apprentice
frankie805
Posts: 18
Registered: ‎25-12-2012

Re: Priority Moments app

on ‎23-02-2018 16:18

I definitely agree!

 

Best wishes

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Community Manager
Marjo
Posts: 7,869
Registered: ‎23-07-2014

Re: Priority Moments app

on ‎26-02-2018 16:25

Hi @frankie805, please do let us know if you notice any improvement? We've fed back the issue to the Priority team. thumbsup 

 

Thanks @MI5 for posting the workaround. Smiley Happy

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jonsie
Posts: 82,739
Topics: 576
Solutions: 4,027
Registered: ‎04-01-2009

Re: Priority Moments app

on ‎26-02-2018 16:47

Just had an update on all my devices.

THIS IS NOT CUSTOMER SERVICE AND WE CAN'T ACCESS ACCOUNTS

The smallest good deed is better than the greatest intention

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