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Level 2: Apprentice
Posts: 18
Registered: ‎25-12-2012
Accepted Solution

Priority Moments app

Hello

Wondering whether anyone can help.

For the past 3 days a red coloured No. 1 figure has appeared on the right-hand side of my iphone o2 Priority Moments app screen.

Have checked whether there are any messages, but there appear to be none.

Can anyone please advise how i can get rid of this?

Thank you

Posts: 112,390
Topics: 565
Solutions: 14,996
Registered: ‎04-04-2012

Re: Priority Moments app

There is a workaround in that you need to turn off app notifications in the phone settings but the app has a glitch so needs an update to resolve it completely.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 82,739
Topics: 576
Solutions: 4,027
Registered: ‎04-01-2009

Re: Priority Moments app

Level 2: Apprentice
Posts: 18
Registered: ‎25-12-2012

Re: Priority Moments app

Any ideas how to solve the issue?

Posts: 112,390
Topics: 565
Solutions: 14,996
Registered: ‎04-04-2012

Re: Priority Moments app

All we know is in my first answer to you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 2: Apprentice
Posts: 18
Registered: ‎25-12-2012

Re: Priority Moments app

Thank you very much, that seems to have done the trick!

 

Much appreciated, best wishes

Posts: 112,390
Topics: 565
Solutions: 14,996
Registered: ‎04-04-2012

Re: Priority Moments app

No worries, hopefully we'll get an app update soon.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 2: Apprentice
Posts: 18
Registered: ‎25-12-2012

Re: Priority Moments app

I definitely agree!

 

Best wishes

Community Manager
Posts: 7,869
Registered: ‎23-07-2014

Re: Priority Moments app

Hi @frankie805, please do let us know if you notice any improvement? We've fed back the issue to the Priority team. thumbsup 

 

Thanks @MI5 for posting the workaround. Smiley Happy

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Posts: 82,739
Topics: 576
Solutions: 4,027
Registered: ‎04-01-2009

Re: Priority Moments app