Solved: Priority Moments app

frankie805 · ‎23-02-2018

Hello

Wondering whether anyone can help.

For the past 3 days a red coloured No. 1 figure has appeared on the right-hand side of my iphone o2 Priority Moments app screen.

Have checked whether there are any messages, but there appear to be none.

Can anyone please advise how i can get rid of this?

Thank you

Martin-O2 · ‎27-02-2018

@frankie805 The Priority team are aware of the notification problem and are currently working on a fix. We don't have a timescale for this yet but hope to have the problem resolved soon.

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MI5 · ‎23-02-2018

There is a workaround in that you need to turn off app notifications in the phone settings but the app has a glitch so needs an update to resolve it completely.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎23-02-2018

Quite a few people are having this issue.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

frankie805 · ‎23-02-2018

Any ideas how to solve the issue?

MI5 · ‎23-02-2018

All we know is in my first answer to you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

frankie805 · ‎23-02-2018

Thank you very much, that seems to have done the trick!

Much appreciated, best wishes

MI5 · ‎23-02-2018

No worries, hopefully we'll get an app update soon.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

frankie805 · ‎23-02-2018

I definitely agree!

Best wishes

Marjo · ‎26-02-2018

Hi @frankie805, please do let us know if you notice any improvement? We've fed back the issue to the Priority team.

Thanks @MI5 for posting the workaround.

jonsie · ‎26-02-2018

Just had an update on all my devices.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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