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Priority Moments app

frankie805
Level 2: Apprentice
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Hello

Wondering whether anyone can help.

For the past 3 days a red coloured No. 1 figure has appeared on the right-hand side of my iphone o2 Priority Moments app screen.

Have checked whether there are any messages, but there appear to be none.

Can anyone please advise how i can get rid of this?

Thank you

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Martin-O2
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@frankie805 The Priority team are aware of the notification problem and are currently working on a fix. We don't have a timescale for this yet but hope to have the problem resolved soon.

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MI5
Level 94: Supreme
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There is a workaround in that you need to turn off app notifications in the phone settings but the app has a glitch so needs an update to resolve it completely.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 29
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jonsie
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frankie805
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Any ideas how to solve the issue?

Message 4 of 29
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MI5
Level 94: Supreme
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All we know is in my first answer to you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 29
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frankie805
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Thank you very much, that seems to have done the trick!

 

Much appreciated, best wishes

Message 6 of 29
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MI5
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No worries, hopefully we'll get an app update soon.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 7 of 29
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frankie805
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I definitely agree!

 

Best wishes

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Marjo
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Hi @frankie805, please do let us know if you notice any improvement? We've fed back the issue to the Priority team. thumbsup 

 

Thanks @MI5 for posting the workaround. slight_smile

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jonsie
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