cancel
Showing results for 
Search instead for 
Did you mean: 

O2 priority frozen after O2/Virgin Media pop-up

Bonno
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi,

 

The priority app keeps freezing on startup after an O2 / Virgin Media 'lets make this personal' prompt that I have to clock past.

 

I've uninstalled and reinstalled the app but the same problem keeps happening.

 

Is anyone else having this issue and how did you solve it.

 

Thanks 

Message 1 of 6
505 Views
1 ACCEPTED SOLUTION

Accepted Solutions

pgn
Level 77: Grand Master
  • 39645 Posts
  • 244 Topics
  • 1797 Solutions
Registered:

Uninstall the app and try via your browser, @Bonno -

https://priority.o2.co.uk/

Then try again to reinstall the app after rebooting your phone, see if it helps.

Good luck!

View solution in original post

Message 3 of 6
486 Views
5 REPLIES 5

jonsie
Level 94: Supreme
  • 95563 Posts
  • 612 Topics
  • 7137 Solutions
Registered:
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

Message 2 of 6
491 Views

pgn
Level 77: Grand Master
  • 39645 Posts
  • 244 Topics
  • 1797 Solutions
Registered:

Uninstall the app and try via your browser, @Bonno -

https://priority.o2.co.uk/

Then try again to reinstall the app after rebooting your phone, see if it helps.

Good luck!

Message 3 of 6
487 Views

MI5
Level 94: Supreme
  • 151673 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

@Bonno 

Did you reboot after deleting app to remove any cached files?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 6
485 Views

Bonno
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi all,

 

I can confirm uninstalling priority then restarting the device seems to have worked.

 

Thanks all

Message 5 of 6
435 Views

MI5
Level 94: Supreme
  • 151673 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

Welcome @Bonno 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 6
431 Views