O2 Priority saying I need to top up in order to access app.

[RisD0m]

I have recently got a PAYG sim card, and I have topped up with £10, however every time I try to access and log in to my O2 Priority app, it sends me a text saying I need to top up - followed by a link to the web top up page.
I have been into a O2 Store and they have confirmed that my account is active and has been topped up.

So far I have uninstalled the app and re-installed it but that doesn't seem to have helped.

The message displayed after attempting to log in is:

"Sorry, there was a problem with your request"

"try again later" followed by a log out of O2 button.

I also then receive the aforementioned text asking me to top up, saying:

"To continue enjoying Priority, please top up here: https://www.o2.co.uk/wetopup/ and then click 'Resend Code' on the Priority app."

Unsure if anyone else has had this issue and how they managed to access O2 Priority.

[AG655]

Is there any way to resolve this? I’ve contacted support on insta with no resolution so far. Been stuck with same issue for nearly two weeks. 

[manos89]

Im getting the same error. I have the number for a week, but when I try to log in I receive the message "top up to login" and from the site I get "your phone number has not yet been activated"

[pgn]

A couple more Priority "phone number not activated" issues for you @Dave-O2 

@manos89 @AG655 - expect a message from Dave later today asking for more info via Forum Private Message.

If you use certain e-mail providers (GMail is one exampe), these replies may end up in your Spam or Junk folder, please keep an eye there for replies as well.

Good luck!

[Dave-O2]

Thanks @pgn 

@manos89, @AG655 Please drop me a PM with your mobile numbers and i'll take a look 👍

[Michaelrs]

I've sent a PM too as I'm having the same issue, please help.