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O2 Priority App

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Anonymous
Not applicable

on ‎04-10-2017 14:32

on ‎04-10-2017 14:32

Hi cant login to the app as it doesnt recognise my phone number as being O2 despite being on O2 for 8 or so years?

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MI5
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on ‎05-10-2017 12:03

on ‎05-10-2017 12:03

Not usually 2 weeks.
Give customer service a call on 202.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎04-10-2017 14:49

on ‎04-10-2017 14:49

Have you just changed anything on your account as it takes a few days to update.
Otherwise check the date and time are correct on your phone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎04-10-2017 16:33

on ‎04-10-2017 16:33

It sounds like you've changed tariff or upgraded....
Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Marjo
Former Staff
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on ‎05-10-2017 11:09

on ‎05-10-2017 11:09

Good morning and welcome to our forum! slight_smile It would be great to hear back from you @Anonymous regarding your issue so we know if we can help you further?

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Anonymous
Not applicable

on ‎05-10-2017 11:54

on ‎05-10-2017 11:54

Hi thanks for the response. Yes upgraded two weeks ago tho a new s8. Does it take that long?
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Anonymous
Not applicable

on ‎05-10-2017 11:55

on ‎05-10-2017 11:55

Also date and time are on auto sync so yes correct thanks
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MI5
Level 94: Supreme
  • 153814 Posts
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Registered:

on ‎05-10-2017 12:03

on ‎05-10-2017 12:03

Not usually 2 weeks.
Give customer service a call on 202.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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