Solved: Re: O2 Priority App

Anonymous · ‎04-10-2017

Hi cant login to the app as it doesnt recognise my phone number as being O2 despite being on O2 for 8 or so years?

MI5 · ‎05-10-2017

Not usually 2 weeks.
Give customer service a call on 202.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎04-10-2017

Have you just changed anything on your account as it takes a few days to update.
Otherwise check the date and time are correct on your phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎04-10-2017

It sounds like you've changed tariff or upgraded....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Marjo · ‎05-10-2017

Good morning and welcome to our forum! It would be great to hear back from you @Anonymous regarding your issue so we know if we can help you further?

Anonymous · ‎05-10-2017

Hi thanks for the response. Yes upgraded two weeks ago tho a new s8. Does it take that long?

Anonymous · ‎05-10-2017

Also date and time are on auto sync so yes correct thanks

MI5 · ‎05-10-2017

Not usually 2 weeks.
Give customer service a call on 202.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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