Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

O2 Priority

Reply
Highlighted
Anonymous
Posts: 0
Accepted Solution

O2 Priority App

Hi cant login to the app as it doesnt recognise my phone number as being O2 despite being on O2 for 8 or so years?

Highlighted
Posts: 108,637
Topics: 561
Solutions: 14,391
Registered: ‎04-04-2012

Re: O2 Priority App

Have you just changed anything on your account as it takes a few days to update.
Otherwise check the date and time are correct on your phone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 81,223
Topics: 576
Solutions: 3,926
Registered: ‎04-01-2009

Re: O2 Priority App

Highlighted
Community Manager
Posts: 7,796
Registered: ‎23-07-2014

Re: O2 Priority App

Good morning and welcome to our forum! slight smile It would be great to hear back from you @Anonymous regarding your issue so we know if we can help you further?

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature

Highlighted
Anonymous
Posts: 0

Re: O2 Priority App

Hi thanks for the response. Yes upgraded two weeks ago tho a new s8. Does it take that long?
Highlighted
Anonymous
Posts: 0

Re: O2 Priority App

Also date and time are on auto sync so yes correct thanks
Highlighted
Posts: 108,637
Topics: 561
Solutions: 14,391
Registered: ‎04-04-2012

Re: O2 Priority App

Not usually 2 weeks.
Give customer service a call on 202.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)