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O2 Priority

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Anonymous
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O2 Priority App

on ‎04-10-2017 14:32

Hi cant login to the app as it doesnt recognise my phone number as being O2 despite being on O2 for 8 or so years?

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MI5
Posts: 111,817
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Registered: ‎04-04-2012

Re: O2 Priority App

on ‎04-10-2017 14:49

Have you just changed anything on your account as it takes a few days to update.
Otherwise check the date and time are correct on your phone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jonsie
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Re: O2 Priority App

on ‎04-10-2017 16:33

It sounds like you've changed tariff or upgraded....
THIS IS NOT CUSTOMER SERVICE AND WE CAN'T ACCESS ACCOUNTS

The smallest good deed is better than the greatest intention

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Marjo
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Registered: ‎23-07-2014

Re: O2 Priority App

on ‎05-10-2017 11:09

Good morning and welcome to our forum! slight smile It would be great to hear back from you @Anonymous regarding your issue so we know if we can help you further?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
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Anonymous
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Re: O2 Priority App

on ‎05-10-2017 11:54

Hi thanks for the response. Yes upgraded two weeks ago tho a new s8. Does it take that long?
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Anonymous
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Re: O2 Priority App

on ‎05-10-2017 11:55

Also date and time are on auto sync so yes correct thanks
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MI5
Posts: 111,817
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Registered: ‎04-04-2012

Re: O2 Priority App

on ‎05-10-2017 12:03

Not usually 2 weeks.
Give customer service a call on 202.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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