Not receiving Blue Monday prize winning emails

[yecar]

I haven't received Blue Monday prize winning emails for a while, around since June, despite playing every week - lost out on a number of prizes! 

I added noreply@bluemondaysdrops.co.uk and *@bluemondaysdrops.co.uk to my trusted emails list (i.e. not to block) during the summer but still no good.

Earlier this month I've been in touch with the Priority Content team via email, but even then they have still not managed to resolve this not receiving prize email issue.  

Anyone able to help please? TIA

[Dave-O2]

Thanks @yecar 

I have your PM and i'll be back in touch as soon as possible. More likely tomorrow now 👍

[yecar]

Thanks @Dave-O2 

[yecar · Accepted solution]

Thanks to all the help from @Dave-O2 , issue is resolved.  Emails are now received at an alternative (Gmail) account.

[Andrewparkes]

I’ve got the exact same issue, been ongoing for weeks and getting nowhere.  The problem is the same as the note in message 7, how can I get this resolved as the people I’ve spoken to seem absolutely clueless 

[pgn]

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@Andrewparkes wrote:

I’ve got the exact same issue, been ongoing for weeks and getting nowhere.  The problem is the same as the note in message 7, how can I get this resolved as the people I’ve spoken to seem absolutely clueless 

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Have you tried contacting the Priority team, @Andrewparkes? Here's one way to do that:

https://community.o2.co.uk/t5/O2-Priority/Magazine-subscription-offer/m-p/1821943/highlight/true#M80...