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Changes to my account. I didn't ask for any changes

Crescent
Level 1: Joiner
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I did not contact O2 on 6 June to make any changes to my account.  Please advise what has happened

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TallTrees
Level 50: Versatile
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Dear @Crescent 

You need to contact o2 customer services 

We are a customer based community no access to your account 

HERE

Guide: How to find help & contact O2 



HAPPINESS IS BEE SHAPED

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gmarkj
Level 66: Unequalled
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This is an update we had from o2 @Crescent 

 

We advised customers of this change via email in May and that you'd receive a notification when this is complete. 

 

The out of bundle charges reduction is a free Bolt On that was added to accounts to reduce the cost of any out-bundle-usage. The Bolt On would be automatically removed when no longer active. The removal/modification is completed via an order.

You can check orders on your account in the My O2 app 

gmarkj_0-1719568725978.png

 

 

  https://www.o2.co.uk/help/apps/my-o2-app

Go to Support > Orders > Track my order > Select your mobile number.

 

Please refer to the email sent in May for additional information.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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