Changes to my account. I didn't ask for any changes

[Crescent]

I did not contact O2 on 6 June to make any changes to my account.  Please advise what has happened

[TallTrees]

Dear @Crescent 

You need to contact o2 customer services 

We are a customer based community no access to your account 

HERE

Guide: How to find help & contact O2 

[gmarkj]

This is an update we had from o2 @Crescent 

We advised customers of this change via email in May and that you'd receive a notification when this is complete. 

The out of bundle charges reduction is a free Bolt On that was added to accounts to reduce the cost of any out-bundle-usage. The Bolt On would be automatically removed when no longer active. The removal/modification is completed via an order.

You can check orders on your account in the My O2 app 

  https://www.o2.co.uk/help/apps/my-o2-app

Go to Support > Orders > Track my order > Select your mobile number.

Please refer to the email sent in May for additional information.