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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3006 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5074 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15921 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8107 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7477 Views
  • 6 replies
  • 0 kudos

Resolved! Voicemail

Hi my vm settings have mysteriously changed since o2 merger on my samsung galaxy s8 fone , when i press the vm symbol.it now asks me to key in my mobile number followed by star key or hash key , cant remember which one , but when i do that its says ,...

Burnsy by Level 1: Joiner
  • 643 Views
  • 7 replies
  • 0 kudos

Resolved! APPLE SE passcode

I cant access my Apple SE as I have either forgotten or dont know my passcode

JohnHorn by Level 1: Joiner
  • 224 Views
  • 1 replies
  • 0 kudos

Text and calls won’t work after new sim

Hi - I transferred over from virgin - got a new sim (they sent two but on was 5G only my phone is 4G) anyway eventually got the right sim in but texts will send but can’t be received - calls again can go out but none incoming - it’s a iPhone and mess...

G25F by Level 1: Joiner
  • 449 Views
  • 2 replies
  • 0 kudos

Error code 14

When I try to set up data plan on Apple Watch 8 I get error code 14. Please help

Phill_1 by Level 1: Joiner
  • 641 Views
  • 10 replies
  • 0 kudos

Texts

Cant recieve texts 

Pink by Level 1: Joiner
  • 232 Views
  • 2 replies
  • 0 kudos

Resolved! My O2 app and £10 rolling plan

Transferred to O2 earlier this week. It has been a nightmare. I successfully ported my old number and starting registering my account to the My O2 app. After the 48hr wait for my account to be configured, I still had no access to the app. This was an...

Chi11 by Level 1: Joiner
  • 372 Views
  • 1 replies
  • 0 kudos