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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3013 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5074 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15924 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8109 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7480 Views
  • 6 replies
  • 0 kudos

Free 3 months Apple TV not working ?

I recently saw the O2 priority offer of 3 months free Apple TV for new users Been trying to get it to work ...o2's link won't work ...the code doesn't work ....and I managed to join apple and tried the code within my new apple account and that won't ...

Repetitive texts-how to stop?

Hi, I recently changed my phone and have been getting bombarded with a text message from 02 saying I am not set up for visual voicemail - how can I get these to stop please? I get around 15 a day.

Pauline67 by Level 1: Joiner
  • 259 Views
  • 2 replies
  • 0 kudos

Resolved! Is Idata still a thing?

Last time I went to Lanzarote data only worked with hotel wi-fi. Calls and texts were ok. I have seen other people earlier saying Idata needs to be turned on by o2. Is this still a thing? I am going to Lanzarote again and need to be prepared.

Samsung Galaxy 4 watch

I'm not too good with technical stuff as such but I've set up my watch and its connected to my phone. Does anyone know how I set the watch up to make a call from the watch etc? I need the watch set up so that if I am not near my phone, ie: I'm in the...

Claire_74 by Level 1: Joiner
  • 218 Views
  • 2 replies
  • 0 kudos

Resolved! BT email account

Why does my Pixel 7 stop synching my BT email account on a regular basis

AWW by Level 1: Joiner
  • 173 Views
  • 1 replies
  • 0 kudos

pixel 7 not charging

I have just received my new pixel 7 and it will not take a charge from mains power, computer usb or from a power pack. i have tried numerous cables with no success. The only cable it came with has a c type connector at both ends so i cannot see what ...

Resolved! Disappointed watch esim

I recently received a galaxy watch and a O2 pay monthly sim which I was very happy about. I understood that us use the watch to uts full potential I would need to get an esim costing about £5 per month. However when I when to arrange this in store to...

Brazers40 by Level 1: Joiner
  • 479 Views
  • 2 replies
  • 0 kudos

Can’t activate sim

It says “Sim Not Supported”. It says to request this iPhone to b unlocked by my network provider. Need help.

Aa220 by Level 1: Joiner
  • 296 Views
  • 3 replies
  • 0 kudos