O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 120 replies
  • 5 kudos


My old 02 sim is now inactive but my new sim card number hasn't changed.

Craig10 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Airtime Plan

I have 2 bills for my phone.1. Airtime plan2. Deivce Plan Can I keep my device plan with 02 but transfer my airtime plan to somewhere else witout being charged. Note: am keeping the device plan for the phone which is to my understanding where my paym...

Lara2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Collection from store

Preordered iPhone 12 pro max and it’s available for collection today but I never received a collection code will that cause a problem when I go to collect today?

Totten17 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Upgrade

I upgraded my phone on Tuesday through my o2 app. I requested a new SIM and have put that into my new phone. It doesn’t appear that the data is working on the new SIM and things only work through WiFi. Does this change over automatically and how long...

Kirstie31 by Level 1: Joiner
  • 1 replies
  • 0 kudos

4g not activated on ipad

hi, i got my son an ipad this time last year which had a pay monthly sim for data. he has told me today the 4g has never worked on it - just the wifi. i can see from myo2 that he has 1023.99mb of data to use on his ipad account. why is his 4g/data no...

nikkid by Level 1: Joiner
  • 1 replies
  • 0 kudos

Calls cut off

Hi,I upgraded to a new Samsung around 6 weeks ago. Since having the new phone my calls will cut off within seconds of someone answering or it won't even connect to ring someone, my signal will keeps disappearing continuously. The signal will return, ...

iinsurance- broken screen

Hi, My phone fell from my pocket tonight and the screen has smashed and it's not functioning. I have tried to call customer services to log this and claim on my insurance policy. I need a replacement phone ASAP as I am a doctor and can be called out ...

EmHizzle by Level 1: Joiner
  • 3 replies
  • 0 kudos

scam disconnection letter

I have a letter from o2 saying I have been disconnected - but it is not my account number - and I haven't been disconnected. How do I confirm it is a scam?

Templa007 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Pac code but not to shut down account

Hi. I want to transfer my number to another network and get a new O2 number for my existing phone/account.A PAC code request seems to close the account

WSB by Level 1: Joiner
  • 1 replies
  • 0 kudos