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No order confirmation

I placed a order last night as I was on the screen to pay up front fee the site crashed, the upfront fee went from my bank, but I haven't received any order confirmation, so I have no idea if the order actually went through, I have been told that a o...

2FA texts not being received

I note this seems to be a common theme and wondered if there was a quick fix , I moved to o2 the end of last month and until now my email account was logged into automatically but every 30 days it gets logged off , to get back on I need a 2FA code vi...

Gill23 by • Level 1: Joiner
  • 219 Views
  • 1 replies
  • 0 kudos

eSIM

I converted my physical sim to an eSIM to transfer the number to a new phone and now it’s not working, I have no sim nor service on either phone

Lea_04 by • Level 1: Joiner
  • 155 Views
  • 4 replies
  • 0 kudos

changing to Lebara sim only

I've needed to save some money,so trying to reduce all my outgoings.I've finished my airtime plan and got a cheap sim only from Lebara.Everything has gone smoothly from O2,i got all the codes i needed to port my number over to my new sim.Again this w...

John1963 by • Level 1: Joiner
  • 264 Views
  • 6 replies
  • 0 kudos

the number you have dialled has not been recognised!

I am having a problem with the phone - I frequently get the dial tone interrupted to say that the number has not been recognised, even though the number is totally correct and one I call regularly. I has happened with multiple numbers. I am in France...

Unable to receive calls or texts but can send text and call outbound

swapped my contract with 02 on Wednesday, wasn’t able to make or recieve calls whilst the contract swap took place which was explained to me on Wednesday that services would be inavailable for up to 24 hours. I can not make calls and send texts, but ...

Snowy92 by • Level 1: Joiner
  • 786 Views
  • 2 replies
  • 0 kudos

No signal at Aldi New Barnet EN4 8SL

For at least a year there has been very bad coverage in and around the Aldi in New Barnet (EN4 8SL). The network status checker is saying there's an issue with the mast but this should have been fixed in a year. O2 please get this sorted asap. Follow...

How do I request a refund on a bill

I am no longer an O2 costumer & I keep receiving texts saying I have a bill. When I click in it's actually an overpayment. It says sign in to your account to be refunded but I can't find where to do this

Colette21 by • Level 1: Joiner
  • 945 Views
  • 1 replies
  • 0 kudos
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