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Forum Posts

No internet connection on 4 5 G in Europe

I have just returned for some travel to Europe including Italy, Greece and Spain. In the absence of Wifi I was able to get 4 or 5G but with no internet connection so couldn't use Google, WhatsApp, etc Can't understand this and would welcome an explan...

No network for 2 days

I have had no network for 2 days affecting 2 numbers on my account called and told there is no issue and investigation takes 5 days I cannot be without a phone I rely on these devices for work and need better support

J88joe by Level 1: Joiner
  • 72 Views
  • 1 replies
  • 0 kudos

Service

I have recently switched my 02 sim to a Samsung s23 but I'm really struggling with signal. Phone is constantly showing no service or emergency calls only. Noone can get through to me? How can I fix this

Sc17 by Level 1: Joiner
  • 113 Views
  • 4 replies
  • 0 kudos

No mobile network

So I have no mobile data - calls keep failing, can't send or receive texts and can either get 3g or E but nothing else. Dropped out about 9pm last night but my daughter is on the same contract and hers works fine (she was in the same car as me so don...

KC1999 by Level 1: Joiner
  • 294 Views
  • 10 replies
  • 0 kudos

How long to fix a mast ?

So I was moved from VirginMedia to O2 on 2nd Feb 2023. Had no issues with mobile signal at all on VM.After switching to O2 we found texts a phone calls would not work most of the time while in home village.The Network checker says we should get good ...

Padman by Level 1: Joiner
  • 2764 Views
  • 13 replies
  • 0 kudos

Resolved! New customer

In the process of moving to O2 , we were issued with some temp new SIM 's from the local O2 shop these numbers were on the My 02 account. We have been switched over today and the numbers we are bringing over are now on the account and the two previou...