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Resolved! Ported number from EE to O2 and not receiving 2FA / Verification SMS messages / texts

Hi, I hope someone from Tech Support can help me on here because the normal routes have proved fruitless so far. I've moved to the O2 network from EE with a new phone and I'm having trouble with the number port. After the port, calls seem to be worki...

Account locked after direct debit failure - cannot get into MyO2 to pay bill and resolve issue

Hi, My direct debit failed for some reason, and as I didn't get a notification, O2 have now locked my sim card 2 weeks later. The issue is, to log on to MyO2 to view & pay the bill, I need to receive a message on my phone...which is locked...by O2. I...

Mobile coverage has been awful since upgrade?

Hello, I have been with 02 for quite a number of years and treated myself to an upgrade via a third party site. Once my new phone was dispatched I got the texts from 02 to confirm I had upgraded and that all had been processed. As soon as I received ...

O2 charge to mobile issue

Every time I try to add my mobile account to Google play I get a error message telling me o2 have determined this account isn't eligible for payments with Google [or_mivem_03]

Is my o2 down

Just tried using the o2 app and it says something went wrong. So I tried my o2 on the o2 website and got the same message.Is the my o2 part of o2 down and is anyone else having problems.

No incoming calls after using an Airalo esim

Hi allI applied an Airalo esim in October. Before the esim was activated, my S24 stopped receiving incoming calls. After 4 days I deleted the esim and the app, which made no difference. Since then, I have upgraded to an S25 and changed the physical s...

Lost sim card

Hi I got a new sim card delivered & seem to have misplaced it before setting it up,who can I contact for a replacement sim as I'm paying for the misplaced sim & obviously not using it,Tia .

Can’t see upgrade options.

I’ve been trying to upgrade my iPhone online as it says I can upgrade. Every time I click on see upgrade options, it won’t allow me to view any. All the buttons are greyed out and it won’t let me click on anything. I thought it was just on the websit...

Migration gone wrong for the 2nd time.. HELP

My swop of my number has gone wrong for the second time.. leaving me with no working phone at all.. just when I am planning to be away for the weekend. After a 60 min call they have primised to fix it in 4 hours but I have no faith it will work.. the...

No data or phonecalls after porting

I ported from EE on tuesday and initially had no issues. About 12 hours later nothing worked anymore, I still (two days later) have no data and no calls can be made from my phone. I can not ring 02 for this reason and the virtual assistant just doesn...

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