O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4040 Views
  • 0 replies
  • 11 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 536 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 924 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1174 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 977 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 4127 Views
  • 118 replies
  • 5 kudos

? Fraud Call

I received calls out of the blue last week offering an upgrade if I signed on for a 24 month plan instead of pay as you go. All seemed fine and a phone arrived the same day. I was then contacted to say that I had received the wrong phone and needed w...

Andy161 by Level 1: Joiner
  • 24 Views
  • 2 replies
  • 0 kudos

Metered connections

I want to use my phone as a backup connection in case my house wifi goes down. When I try to connect it says this is a meter connection and then data does not transfer. Please could you help adjust this? Thanks

Lau1 by Level 1: Joiner
  • 17 Views
  • 2 replies
  • 0 kudos

Problems with an order

I tried to order a pair of Bluetooth earphones from you earlier this week however upon finishing my order I was presented with a screen saying that there had been an error and that my order hadn't gone through. However, you have still charged me and ...

JoelShaw by Level 1: Joiner
  • 10 Views
  • 1 replies
  • 0 kudos

Issue with order

I order new phone last week, it states it’s been dispatched via DPD today, I put the tracking number into DPD website and it comes up with it being delivered back in January this year to a neighbour at number 2??!!? Can’t seem to get hold of anyone a...

Shivb8 by Level 1: Joiner
  • 15 Views
  • 1 replies
  • 0 kudos

Sim not working

My sim has stopped working. What do I need to do to fix this or who to contact without going into the shop

Dhu by Level 1: Joiner
  • 26 Views
  • 1 replies
  • 0 kudos

Sim not working

My sim has stopped working. What do I need to do to fix this or who to contact without going into the shop

Dhu by Level 1: Joiner
  • 23 Views
  • 2 replies
  • 0 kudos

Upgrade.

I need too speak too someone about my upgrade.

Mast issues in ME10 3RN for over 21 months and counting!!!

Having contacted O2 about poor signal in ME10 3RN postcode back 21 months ago, I was told and verified by the network checker that a nearby mast wasn't working. On a weekly basis from that moment and still going on today, I get texts and emails to sa...

Rdlangy1 by Level 1: Joiner
  • 40 Views
  • 5 replies
  • 0 kudos

Charging studio beats

Hican someone advise as to what charger/lead to buy so I can charge my studio buds please?Thank you

ClaireW by Level 1: Joiner
  • 17 Views
  • 3 replies
  • 0 kudos