Get tech support for your O2 issues

Ongoing Issue with signal and 5G

Hello, Thanks in advance for any advice.My issue is that for months (like really ages, 9 months or more) my signal and 5G coverage has been awful. Often my phone says 'Emergency calls only' or sometimes it says I do have signal and 5G but NOTHING sen...

New deal via Uswitch

Hi all, my airtime plan is up for renewal and the deals O2 are offering a pretty poor. Uswitch have good O2 deals so I was wondering if I can stay with O2 (same number) but get a better deal through Uswitch? Is this possible and if so, how do you go ...

Can you please check if my local phone mask is going to be fixed?

Hi O2, please can you check if my local phone mask is going to be fixed? My postcode is LA11RX, thanks.

Haven’t received Sim Card

Hi, I just recently purchased a Tariff plan on 16/11, order no. NC285156563. I received a message stating that it should be delivered in 1-3 days. It’s now been 7 days and I still haven’t received it. I also received a message stating I am going to b...

Resolved! Unable to add a new payments card for rolling plan

My card recently expired and I have been unable to add a new debit card to my account either on the app or the website. Each time, I get the same error code: We are sorry but there is a problem with this service, please try again. I have been having ...

New phone and mobile data on watch

Hi! Can anyone help at all. I upgraded to a new phone and when I try set up my mobile data for my watch it says “we can see you have a plan but we are having problems finding it”. I have been on live chat loads , called up a few times and been into t...

Support contact

I've been trying to have my pay-monthly account switched to SIM-only. I have an order number for that, but after 2 days it's still 'being processed'. I tried to call customer support on 0344 809 0202 but the line seems dead, anyone any clues what's g...

WiFi calling stopped working

My WiFi calling stopped working last Friday on iPhone 16e tried all the advised resets etc but still not working My wife has a Samsung phone and hers isn’t working either is this an O2 failure?

Apple Watch issues

Hi, I purchased a cellular Apple Watch with device plan from o2, I was hoping to use this watch for my son, but have realised that as it is linked to my number he receives my messages and phone calls. I would like for him to have his own phone so tha...

Red button over phone icon in iphine

A couple of days ago I change my tariff contract with o2 and since then I’m getting a red circle over the phone icon in my iPhone. The is like if I have a recording message however when I listen to the recording the automated message says that I don’...

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