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Support contact

I've been trying to have my pay-monthly account switched to SIM-only. I have an order number for that, but after 2 days it's still 'being processed'. I tried to call customer support on 0344 809 0202 but the line seems dead, anyone any clues what's g...

WiFi calling stopped working

My WiFi calling stopped working last Friday on iPhone 16e tried all the advised resets etc but still not working My wife has a Samsung phone and hers isn’t working either is this an O2 failure?

Apple Watch issues

Hi, I purchased a cellular Apple Watch with device plan from o2, I was hoping to use this watch for my son, but have realised that as it is linked to my number he receives my messages and phone calls. I would like for him to have his own phone so tha...

Red button over phone icon in iphine

A couple of days ago I change my tariff contract with o2 and since then I’m getting a red circle over the phone icon in my iPhone. The is like if I have a recording message however when I listen to the recording the automated message says that I don’...

Urgent Help Needed

I visited store Wednesday (12/11/25) afternoon approximately 15:45 and upgraded my handset. I setup my handset at home later that evening and all was working. The following day, Thursday 13th, around midday I lost all mobile signal and was unable to ...

business vs personal account

hi, i would like to know how to transfer from a business to a personal account as i do not remember converting to a business acount and when i try to upgrade it asks me about my business/organisation name, but i do not have one?

No network and no service

No network on mobile, no one answers on 202 and chat asks me to scan a QR code but I have no internet on mobile to scan it, with no internet! Nobody answers on 202, just automated message repeating they are busy, then the phone line drops out and I a...

Changing from pay monthly to pay as you go

I attempted the steps mentioned earlier, but it's been over 48 hours now. Only the postpaid line has been disconnected, no change with new prepaid SIM and no migration has occurred. After the initial 24-hour period given by the retention team passed,...

Phone number linked to an old 02 account

Hi, I had an old account which was cancelled in May this year, but I am unable to link my current number because its still linked to that previous account. How can I go about getting it linked to my current account.

No order confirmation

I placed a order last night as I was on the screen to pay up front fee the site crashed, the upfront fee went from my bank, but I haven't received any order confirmation, so I have no idea if the order actually went through, I have been told that a o...

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