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Forum Posts

2 different PAC codes same error on both

I have been trying to port my number from 3 to 02 from the 8th of July and it’s still not active. After going back-and-forth with chat, I finally rang them and O2 customer service was saying there was an error with My PAC code saying it was at ‘appro...

Caslad19 by Level 1: Joiner
  • 2480 Views
  • 10 replies
  • 0 kudos

No mobile data / connection

New customer moved from GiffGaff but no issues with them who also use O2 network. No mobile data connection at any location away from home or other wi-fi network. Travel across the north west and Yorkshire, but also south east, so wouldn’t seem to be...

NOTwo by Level 1: Joiner
  • 174 Views
  • 6 replies
  • 0 kudos

Apple watch woes

Hi wondering if anyone can help, a month ago my Apple watch plan went inactive about a month ago I’ve been in contact with support over the past month where they’ve raised the issue via ticket for no one to actually call me back. So I called again on...

H2O by Level 1: Joiner
  • 70 Views
  • 1 replies
  • 0 kudos

Sim hacked and orders placed

I have ordera placed on my phone. I can't call out or in and my sim is no longer working. All my data is gone. What do I do?

Pb6 by Level 1: Joiner
  • 95 Views
  • 1 replies
  • 0 kudos

Samsung A52s

Hi,Could anyone help please?I have suddenly been unable to receive any 2 factor authentication or OTP ( one time passcodes)I am able to receive and send to my usual contact text messages.Thank you.

Ali191 by Level 1: Joiner
  • 63 Views
  • 1 replies
  • 0 kudos

O2 website broken for ipv6

The https://www.o2.co.uk website is not responding to IPv6 requests, despite having an AAAA record in DNS. Is there any way I can notify them, and will they care? https://drive.google.com/file/d/1AZ8wCeuvYOt14v1A8JDHbLMX1JNz3Oee/view?usp=drive_link

AndyQ by Level 1: Joiner
  • 164 Views
  • 5 replies
  • 0 kudos

o2 number not recognised

I have an o2 SIM in a switch / controller for switching on my heating remotely. Over recent days, when I dial the number, a recorded message tells me that the number isn’t recognised. The system has worked perfectly for almost 10 years. Advice welcom...

RoyD8 by Level 1: Joiner
  • 95 Views
  • 2 replies
  • 0 kudos