Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...
Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...
Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...
Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...
Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...
Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...
I received calls out of the blue last week offering an upgrade if I signed on for a 24 month plan instead of pay as you go. All seemed fine and a phone arrived the same day. I was then contacted to say that I had received the wrong phone and needed w...
hi how do i activate my sim
I want to use my phone as a backup connection in case my house wifi goes down. When I try to connect it says this is a meter connection and then data does not transfer. Please could you help adjust this? Thanks
I tried to order a pair of Bluetooth earphones from you earlier this week however upon finishing my order I was presented with a screen saying that there had been an error and that my order hadn't gone through. However, you have still charged me and ...
I order new phone last week, it states it’s been dispatched via DPD today, I put the tracking number into DPD website and it comes up with it being delivered back in January this year to a neighbour at number 2??!!? Can’t seem to get hold of anyone a...
My sim has stopped working. What do I need to do to fix this or who to contact without going into the shop
My sim has stopped working. What do I need to do to fix this or who to contact without going into the shop
I need too speak too someone about my upgrade.
Having contacted O2 about poor signal in ME10 3RN postcode back 21 months ago, I was told and verified by the network checker that a nearby mast wasn't working. On a weekly basis from that moment and still going on today, I get texts and emails to sa...
Hican someone advise as to what charger/lead to buy so I can charge my studio buds please?Thank you
