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Resolved! Old number not ported across after changing provider, any help would be much appreciated

Changed my 93 year old Mom’s phone provider on 29/08/25 - from EE payg to o2(Virgin) pay monthly sim only. She was allocated temporary number whilst waiting for old number to be ported across. Had confirmation that her old number had been ported acro...

can anyone else not get through to O2 on the phone? their signal is so bad then they hang up

I have tried numerous times to call O2 helpline and everytime the signla is bad and they can't hear me. Its impossible, all i want to do is shut down my account, terrible customer service

Phone damaged beyond repair

Need to transfer my account to a new phone - how?

o2 open blue light discount for teachers

Hi i am trying to log onto o2 open but it says sorry theres a problem.Can you help

4G

Why is 4G not working? Neither my son nor I can get 4G on our accounts.

Number port from EE - can’t receive some SMS

I ported my number from EE two days ago and I’m not receiving any 2 factor verification SMS codes. I’ve called o2 customer service twice and reset my network settings and my phone but there is still an issue. This is causing me problems with accessin...

WiFi calling broke

I've spent 4 fruitless hours trying to reinstate WiFi calling in my pixel 7 pro. O2 live chat was unhelpful, and my attempts at calling customer service using the patchy network all fail mid call, if they even place in the first place. WiFi calling w...

Error Code 112

Hi, I have a an Apple Watch Series 6 that I got around 4 years ago from the O2 store. A few months ago, I had to reset the watch because it froze and it has removed my mobile data plan from the watch. I am trying to add the plan back on to the watch,...

Resolved! ESim request to customer services has disconnected me!

I am about to take a delivery of a new iPhone 14. As I plan to use an eSIM in my new phone, I called Customer Services today to request an eSIM pack to be sent out (containing the QR code. I need to install it on my new phone). The advisor told me th...

Adding a second number with PAC code to keep my number?

Managed to transfer one of my numbers from Vodafone to O2 with PAC code but no way or box on the webpage or app to add the second number with PAC code. Suggestions/remedy please?

O2

Forum Posts

Resolved! Old number not ported across after changing provider, any help would be much appreciated

can anyone else not get through to O2 on the phone? their signal is so bad then they hang up

Phone damaged beyond repair

o2 open blue light discount for teachers

4G

Number port from EE - can’t receive some SMS

WiFi calling broke

Error Code 112

Resolved! ESim request to customer services has disconnected me!

Adding a second number with PAC code to keep my number?

O2 Travel is suddenly not working. I am in Portuga...

Replace esim for physical sim

Old number not ported across after changing provid...

Vat Invoice

Refund