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Haven’t received Sim Card

niall8
Level 1: Joiner
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on ‎23-11-2025 13:37

on ‎23-11-2025 13:37

Hi,

 

I just recently purchased a Tariff plan on 16/11, order no. NC285156563. I received a message stating that it should be delivered in 1-3 days. It’s now been 7 days and I still haven’t received it. I also received a message stating I am going to be charged on 3/12 for £7.47. I don’t understand this as I have not even received my SIM in order to start using my Tariff. 

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MI5
Level 94: Supreme
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‎23-11-2025 13:43 - edited ‎23-11-2025 13:44

‎23-11-2025 13:43 - edited ‎23-11-2025 13:44

@niall8 

Post delivery can take up to 10 days, maybe more at this time of year.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you - on Facebook or Instagram https://www.o2.co.uk/abouto2/social-media

Or you can call them on 0800 081 0255

Also check if an esim has been issued eSIM - How to activate  

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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