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No network

Fazzles1
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I have had no network since yesterday morning. I can't get anyone from 02 to get back to me. I've tried turning on and off. Resetting apn,  removing sim card. Nothing is working. Please help

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gmarkj
Level 56: Guvnor
  • 8072 Posts
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Registered:

If you are still having issues there are some things to try @Fazzles1 

- swap your sim with another working phone

- request a new sim from a local store or customer services ( there are some alternative numbers and hints on getting through in this guide Guide: Coronavirus Community Help and Support )

See the help and advice in these two guides 

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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