Cannot receive calls

Jack2407 · ‎22-04-2024

I cannot receive calls, it says number not recognised. But I can call people and receive texts. I have reset my network multiple times and still not working.
I have spoken to o2 helpline twice and they say they’ll try to fix it on their end but then I never hear anything back.

I need this fixed asap as this is a business number

MI5 · ‎22-04-2024

@Jack2407

Persevere with O2 on 8002.

Nothing we can do here for you, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Enlli · ‎22-04-2024

Has your number recently been ported in from elsewhere, if so I would suspect a problem with the ported files

Regretfully, this is a customer to customer Community with no access to accounts. For that reason we can only point you back to O2

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This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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