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Incorrect PUK number

Anonymous
Not applicable

Why is the puk number within MyO2 device details showing a code for an old iPhone?

How do I get it to update the puk number for my new phone so I can unlock it?

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TallTrees
Level 41: Prodigal
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Hi @Anonymous 

Welcome to the o2 Community forum. 

Check out this guide..Read through carefully 

Guide: What code do I need: PAC or PUK 

Contact customer services 

Guide: How to find help & contact O2 

Guide: Coronavirus Community Help and Support 

we are all customers here so do not have any access to accounts.

Best wishes 



HAPPINESS IS BEE SHAPED

Message 2 of 9
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Anonymous
Not applicable

I require the correct puk code, as my sim is locked.

Message 3 of 9
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TallTrees
Level 41: Prodigal
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Hi @Anonymous 

I expect you will need to contact customer services as you know this is a customer Community so we don't have access to accounts. 

If you haven't got a phone or no access to one use Skype

These are contacts for o2

Guide: How to find help & contact O2 

Guide: Coronavirus Community Help and Support 



HAPPINESS IS BEE SHAPED

Message 4 of 9
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Cleoriff
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@Anonymous 

How to get your PUK here

https://www.o2.co.uk/help/phones-sims-and-devices/unblock-your-phone 

*The Game Is On*

Girl in a jacket
Message 5 of 9
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MI5
Level 94: Supreme
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@Anonymous 

The PUK is valid for the sim card, not the phone, so it does not matter what phone it shows as long as the sim is the same.

Or, do you mean you need a PAC?

Guide: What code do I need: PAC or PUK 

If so, how to get PUK here Guide: How to get your PAC [June 2021 Update] 

Or finally, do you want to unlock your phone from the O2 network?

First check if it is locked with another network sim and if so, follow the guide here Guide: Unlocking an O2 phone to use a different SIM card 

You can enter your phones IMEI manually if the default settings are incorrect.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 9
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Anonymous
Not applicable

All resolved now.

Message 7 of 9
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Cleoriff
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Good to hear @Anonymous 

*The Game Is On*

Girl in a jacket
Message 8 of 9
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MI5
Level 94: Supreme
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Good news 😁

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 9 of 9
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