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Unable to access O2 account

Darryl_0001
Level 1: Joiner
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on ‎13-05-2024 08:13

on ‎13-05-2024 08:13

Hello,

 

I'm trying to access my O2 account online - and keep.getring advises that I have no services linked to my number, whether I access myO2, the online account, webservice etc. This includes using links from my bill notifications - please can you direct me to any known resolutions? I've been an O2 customer for over 4 years, and had the same number though multiple.devices

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MI5
Level 94: Supreme
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on ‎13-05-2024 09:17

on ‎13-05-2024 09:17

@Darryl_0001 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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