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Old number has not yet ported to 02 account

Mona1
Level 1: Joiner
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I recently signed up to 02 from three and had requested my old number be ported.  This was supposed to happen on the 08th May, but has not happened.  This is causing serious issues as I use my old number for two step authentication in my surgery at a NHS practice as well as my banks.  Despite countless calls to O2 and assurances it has been escalated, nothing has progressed and it’s been over six days now. Can anyone assist how this can be resolved.

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MI5
Level 94: Supreme
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@Mona1 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2 

Guide: Migration & porting into O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Mona1
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Thanks for the above response, I don't really use social media (facebook, insta etc).  Is there any other way to tackle this, it has been so stressful dealing with their customer service - which quite frankly is awful.

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MI5
Level 94: Supreme
  • 145831 Posts
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Registered:

@Mona1 

All contact methods in the guide I posted above Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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