new customer unable to make / receive calls

[GTM1]

Have contacted general help desk and the CEO .Promised call backs but nothing from either so far. Very disappointing start.

i have established not my iPhone 11 at fault as my old provider Vodafone chip works 

Can anybody on this forum help as it looks like there will be no official help coming from the executive team ?

Thanks

Gordon

[Bambino]

@GTM1 Did you get a PAC from Vodafone and did you give the code to O2? Migration & porting into O2 - O2 Community

[GTM1]

Hi there not sure if i’m answering you twice, but No i am just using the new phone number that came with the PAYG big bundle. my old VF sim is in my old iPhone 5s ( i need something that at least i can make calls on!) will maybe xfr number if i can get the O2 sim to allow phone use 

[Bambino]

@GTM1 The Pay & Go customer service number from a land line or your Vodafone sim is 0344 8090222

[GTM1]

Thanks for that

so now i’ll have to load cash onto my Vodafone sim to call O2 to get their sim working 🤣

[gmarkj]

Where did you get your sim from and have you activated it by topping up @GTM1 ?

Guide How to Top Up (PAYG) 

[GTM1]

From the O2 website posted out to my home address . I have received confirmation of successful top up and big bundle of double, data, test and minutes etc. Data IS working but not calls or txts

[Bambino]

@GTM1 You can try O2 via social media to see if they can help:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[GTM1]

I was hoping someone from 02 would see my issue on here and try to help . Do you super users have access to any helpful O2 Techies?

[GTM1]

@O2Helen01 can you please help?