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Mihaicostea70 · ‎19-07-2020

Hello, last night I wanted to subscribe to o2, I answered all the questions until I reached the payment method, then I selected the card and it gave me an error, I inserted it again and it gave me an error again, 3rd time I changed the card and paid with my wife's card, and my money was taken 3 times how can I recover that money ?? Help

madasaf1sh · ‎19-07-2020

@Mihaicostea70

Hi, This happens sometimes when payments fail with merchants.

The funds are reserved for o2, but they wont take them, and they will return upto 7 days later (thank the ancient banking system) depending on your bank you can ask your bank to release them, o2 Customer Services may be able to do this, however it usually needs to go to a back office team to do.

o2 can be contact on 0844 809 0202

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Martin-O2 · ‎22-07-2020

Please give us an update on this one @Mihaicostea70! I would be great to confirm you got your funds back.

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Mihaicostea70 · ‎22-07-2020

Yes, I want the money back , thank you!!

O2

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