Re: one time passcodfe

passcodecockup · ‎09-02-2025

difficulty in inputting my pass code as the upward and downward pointing arrows almost completely obliterate the number i am trying to type in. i think you have a problem here....

Enlli · ‎09-02-2025

Inputting the code into what? And what way / app are you using?

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎09-02-2025

@passcodecockup

If you are referring to the MyO2 app, try deleting it, reboot phone and reinstall it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

pgn · ‎09-02-2025

Or, if the advice above fails to improve matters:

On an Android phone, @passcodecockup - try rotating the handset screen through 90 degrees from Landscape to Portrait, or vice versa, view - the display should follow, if you have set Auto-Rotate to "On" in the handset's settings. This might give you a bit more space to type in the OTP. Good luck!

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