my o2 app bill?

[fredsautos]

Hi I'm new to O2 and have just recieved my first bill on the my O2 app.
This bill has a vat content which I can reclaim, but it then describes itself as a copy invoice and not a vat invoice. There is no vat number on it. This presents a problem? Can it be changed?

[Anonymous]

Hi

Link http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

A similar thread http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/What-does-one-have-to-do-to-get-O2-to-issue-a-VA...

[MI5 · Accepted solution]

Theoretically, you need to call CS and request a VAT bill, however, there have been reports of some users having problems with this process.
Contact numbers here http://www.o2.co.uk/contactus

[fredsautos]

Thanks for the replies guys, I'll wait till I get my Vodafone numbers ported over then hey on touch with the chat team. I'll keep you posted

[Anonymous]

No worries  

Let us know how you get on.

[Anonymous]

Hi @fredsautos  and welcome! Please stay in touch with the Community and let us know how you get on.

[fredsautos]

Well I got round to following the link to chat today. At first they didn't understand what I was talking about. In the end on the desktop my O2 page the options I had included "VAT" whereas the chat lady saw a :"VAT invoice" option which included the registration number required. She has assured me it will be altered for me and the first vat invoice will be posted to me. I will await the result and report back but have no reason to doubt her at the moment.

[fredsautos]

Well I've just got my first bill since the session with live chat, and true to their word this one is a proper vat invoice. So top marks to live chat from me on this one. Next is an invoice for my S5 refresh contract.

[Anonymous]

Good news and thanks for updating.

Nice to see Live Chat have been of help.

[jonsie]

Good news