my account

[Mistyfiz]

When I try to log in to my account, at the final stage when the security number is entered a message says this number is allocated to another person. Clearly its not as it is my mobile number 

[pgn · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this. Good luck, @Mistyfiz.