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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Unable to access my02 and when foes my contact end

I changed my password and it's asking for my old password and another email address, obviously I can't remember my old password and don't have another email address. This is frustrating, please help, thank you

Resolved! No longer have access to email

I do it have access to my email so cannot setup this ‘NEW’ plan. Need assistance asap

Resolved! My account

Is been more than 48 hours that I put my chip inside my phone,but is saying that my account is not ready yet

Resolved! eSim

Hi How can i get a eSim card

Unable to log in after change from pay monthly to PAYG

Hirecently switched from pay monthly to pay as you go, unable to get into my o2 with the message ‘Account not ready, try in 48hrs, or contact us, etc’ Spent close to 2 hrs on the phone to customer services, the first 55 min call was 53 mins of silenc...

Resolved! How to end prime video with o2

How can I end my prime video charges on my o2 bill please

Resolved! My o2

I can't sign into O2, I've had this contract for months but it's saying I haven't been set up

Resolved! My wife has phone on O2. I was transferred from virgin. How can I get both phones on O2 app

Two phones on O2 app

my mobile phone bill

why have i been charged more this month please ?, i have not sent any picture messages ...

Resolved! Service when abroad.

I am travelling to Dublin, Eire for my daughters wedding, and i need to use my phone during the trip. Can you confirm that my current contract allows this, and if it doesn't, can you let know how i can achieve this? Thank you.

O2

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