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June22
Level 1: Joiner
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I was told when I joined O2 that I would be able to keep my old number I had with Virgin. When will this switch back?

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madasaf1sh
Level 67: Unsung hero
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@June22 


Did you give o2 a PAC code to move your number from Virgin to o2?

If not then you need to get one from Virgin and give it to o2. 

Full details on how to port in can be found here Guide: Migration & porting into O2  

 

If you already gave o2 your PAC Code then you it may be worth checking with o2 that it has been processed If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this or you can call 202 from your o2 phone

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 67: Unsung hero
  • 5604 Posts
  • 32 Topics
  • 1803 Solutions
Registered:

@June22 


Did you give o2 a PAC code to move your number from Virgin to o2?

If not then you need to get one from Virgin and give it to o2. 

Full details on how to port in can be found here Guide: Migration & porting into O2  

 

If you already gave o2 your PAC Code then you it may be worth checking with o2 that it has been processed If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this or you can call 202 from your o2 phone

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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