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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Registering for My O2

Hi, I recently transferred from Virgin mobile to O2 mobile, porting my number over. I registered for My O2 but every time I try and login it says there is an error, my account is not active and to wait 48 hours. Has anyone else had this or can anyone...

Resolved! Problems unlocking phone to use on another network

I have moved away from o2 and transferred my number. But i am unable to unlock the phone. I log into My O2 but the 'more' drop down box I need to go to does not exist. I therefore cannot select unlock phone and enter the IMEI number, to get my unlock...

Resolved! Cannot access 02 extras

Hi there is everyone else having this issue?I'd like to cancel my 'calm' account which I got for free for 12 months with my mobile package, is there an alternative way to do this? I tried both with the mobile app and via the browser but i'm getting t...

Resolved! Changing email address

Hiya I was signed up with O2 over the phone. Because of this the email address I'm signed up with is misspelt and I can't access my account because i don't have access to this supposed email. Any help would be great

Resolved! upgraded my data tarrif but volts not applies

after a month of starting my data contract I decided to upgrade to higher package.I did have my 1Gb data and with Volts applied it doubled to 2Gb I've now upgraded to 10Gb but was expecting volts to take that upto 20Gb but this is now showing on my a...

Resolved! Claim form

Hallo i don't know how to make for my self claim form

Resolved! I would like to remove my insurance bolt on

I would like to remove my insurance bolt on

Resolved! Why can’t I make calls

why can’t I make calls

Resolved! 0345 numbers

May I chat with somebody

Resolved! Printing Bills

I have two devices on my bill - mine & my husbands.I go into My Account & print off one bill.I cannot print off the other bill, when I click on 'download and print bill' '500 Internal Server Error' comes up.Help please

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