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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Unable to access myo2

I am unable to access my o2

Resolved! Can't Change Billing Address - All address searches return with "We Couldn't find your address"

Per the subject, the address change function does not work. Maybe someone in O2 can flag for fixing. I've tried every address I've ever lived in and they all return the error message. Some of these properties have existed for over 100 years - so it's...

Resolved! Xbox series s

Hi does anyone know if I would be able to add the Xbox series s onto my contact? If I pay the upfront cost it is asking, I have tried to speak to customer services but I’m not getting anywhere by doing so Thank you

Resolved! CASHBACK

Hi. I am new to O2 and recently received my new phone. Part of the package was £50 cashback. When will this be paid to me please? Thanks, Tom

Resolved! I want a data sim for my car

I’m looking for a data sim for my car

Resolved! I forgot to insert new sim before going to France to live. 02 site won't accept my new french addres

I acquired new 02 sim card and I forgot to insert it before changing my address to a French one and my 02 app won't accept French postcode. What do I do? Please help.

Resolved! Billing service

I have had a Hotspot for some time now but about 6 to 7 months ago, maybe longer as my memory is not great, I find that it was not working and would not charge up.Unfortunately at the time I was unwell and just placed it in the drawer with the intent...