missing QR code for eSim

[FionaMac]

Hello

I am upgrading my IPhone - just bought an IPhone 15.

I followed your instructions and ordered an eSim. However, your system did not send me anything - no message, no email etc with the necessary QR code to install the eSim on my new phone.

I phoned your customer helpline on Tuesday evening and the representative looked at my situation and promised that I would get an email with the QR within 24 hours. Nothing has arrived.

[MI5]

@Zakari 

eSIM - How to activate  

[jonsie]

And the best of luck

[MrPiss]

Annoyingly, I called O2 to get the sim swapped to eSim, they've deactivated my plastic SIM and as a result I have no QR code emailed, AND can't even get past MFA to get into my MF Account...

[pgn]

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@MrPiss wrote:

Annoyingly, I called O2 to get the sim swapped to eSim, they've deactivated my plastic SIM and as a result I have no QR code emailed, AND can't even get past MFA to get into my MF Account...

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Yip. O2 and esims are a flop ... Back to the O2 Shop tomorrow for a plastic SIM 👍🏼 @MrPiss 

And take photo id with you.

[jonsie]

I'm at a loss why people think esims are the way forward these days

Not a chance would I entertain one, certainly not with O2

[Enlli]

eSIMs are OK for a secondary account if your phone only has one SIM slot but not for the main account with O2's implementation.

And always have another number registered in my O2!

[Cleoriff]

I haven't got one and after reading all the issues they cause, I would never have one.

I'll stick to plastic thanks. 🙄

[T-squared]

WHY?

[T-squared]

What issues?

Most of what I've read about them are very positive.

[pgn]

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@T-squared wrote:

What issues?

Most of what I've read about them are very positive.

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Clearly you've not been reading the experience of trying to upgrade phone or move to an e-sim on this site, @T-squared - this should give you a taster:

https://community.o2.co.uk/t5/forums/searchpage/tab/message?q=e-sim%20plastic&noSynonym=false&sort_b...