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My O2

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Level 1: Joiner
Kacey
Posts: 2
Registered: ‎03-12-2020

keep my mobile number

on ‎03-12-2020 21:58

I have a pac code from my previous network but I do not know how to change my new phone to my old mobile number, help.....

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MI5
Posts: 115,344
Topics: 571
Solutions: 15,761
Registered: ‎04-04-2012

Re: keep my mobile number

on ‎03-12-2020 22:01

@Kacey 

Form here to send in https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jonsie
Posts: 83,779
Topics: 577
Solutions: 4,196
Registered: ‎04-01-2009

Re: keep my mobile number

on ‎03-12-2020 22:02

@Kacey 

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

THIS IS NOT CUSTOMER SERVICE AND WE CAN'T ACCESS ACCOUNTS

The smallest good deed is better than the greatest intention

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Marjo
Posts: 7,869
Registered: ‎23-07-2014

Re: keep my mobile number

on ‎04-12-2020 13:51

Hi @Kacey happy Friday and welcome to our community! 

Please do pop back in if you get a moment to let us know if you're all sorted now with your PAC or if you need any further information? Smiley Happy 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
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Level 1: Joiner
Kacey
Posts: 2
Registered: ‎03-12-2020

Re: keep my mobile number

on ‎04-12-2020 14:56

Thank you for the help. I can now call out and receive calls but I am still unable to text with my old mobile number I can only do with the new sim mobile number but will wait until tomorrow and hope it corrects itself, thank you

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MI5
Posts: 115,344
Topics: 571
Solutions: 15,761
Registered: ‎04-04-2012

Re: keep my mobile number

on ‎04-12-2020 15:18

@Kacey 

Texts are usually the last thing to work after a port.

Keep rebooting your phone to help them along and if using an iPhone, go to:

Settings >Phone >My Number and edit it to your correct number, then save and reboot phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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