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i’m being double charged

Broganstrevens
Level 1: Joiner
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I made a payment early for my airtime bill but it’s still saying it due this month when surely it shouldn’t be due til next month now 

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MI5
Level 94: Supreme
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@Broganstrevens 

It depends when you paid.

A payment needs to be made at least 6 days before your DD date to ensure it clears through the system and not call for the DD from your bank.

If you do pay twice it will sit as a credit and the money will be taken to pay next month's bill.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 122256 Posts
  • 609 Topics
  • 18982 Solutions
Registered:

@Broganstrevens 

It depends when you paid.

A payment needs to be made at least 6 days before your DD date to ensure it clears through the system and not call for the DD from your bank.

If you do pay twice it will sit as a credit and the money will be taken to pay next month's bill.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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