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Problem with account

Leilani19
Level 1: Joiner
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Hi could you please tell me why I can’t track my order and it’s saying I have no item when I’ve paid for a new phone contract, thanks Leilani 

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TallTrees
Level 41: Prodigal
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Hello @Leilani19 

Welcome to the o2 Community forum 

We don't have access to customers accounts or details of purchases so you will need to contact customer services 

Your chosen phone may be out of stock 

The best time to call is early morning 08.00am 

Guide to info and contact 

Guide: How to find help & contact O2 

Guide: Coronavirus Community Help and Support 

Best wishes hope your phone

arrives soon 



HAPPINESS IS BEE SHAPED

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TallTrees
Level 41: Prodigal
  • 7856 Posts
  • 69 Topics
  • 139 Solutions
Registered:

Hello @Leilani19 

Welcome to the o2 Community forum 

We don't have access to customers accounts or details of purchases so you will need to contact customer services 

Your chosen phone may be out of stock 

The best time to call is early morning 08.00am 

Guide to info and contact 

Guide: How to find help & contact O2 

Guide: Coronavirus Community Help and Support 

Best wishes hope your phone

arrives soon 



HAPPINESS IS BEE SHAPED

View solution in original post

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MI5
Level 94: Supreme
  • 122147 Posts
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Registered:

@Leilani19 

Tracking isn't available until your order is dispatched.

You will receive an email from O2 when it is dispatched with full details of how to track it.

https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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