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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

02 app

I can not sign into my 02 app I have created an account but it will not let me sign in?

Resolved! Blocking voicemail messages

I have blocked a number on my phone but they have left me several voicemail messages other than switching voicemail off altogether is there, a, way to block the caller on voicemail.

Resolved! PAC Code

Good morning, I am looking to get my PAC code as my work are going to supply me a phone, Since i have 2 devices on my contract it is telling me to visit the website to request my PAC code. Where about on the MyO2 page can i see this? I've had a look ...

Resolved! Bolt Ons "O2 Mob Ins AccDamage" - what covers?

Hi, few months ago I ordered one of the Bolt Ons "O2 Mob Ins AccDamage" for £9 monthly. Shame on my but I forgot what it covers Can you help me guys? If I'll find it useless, how can I cancel it?

Resolved! Device recognition

Why is my device on my account still showing my old phone

sms

hi I have problems with my text is no working properly .text is no back to my phone from nobady .hepl pls

Resolved! PAC code

I want to change my number

Resolved! Disney+ charge

So we have been told suddenly that we are to be charged £7.99pm for Disney+, which was a free extra. We've never watched it. The email says we can cancel this extra on MyO2 but I cant see any way of doing this. We can also "contact O2" although the e...

Resolved! Registered with My02 but can't get onto it

I'm registered with My02 but can't get onto it. Just get a message saying get in touch but can't work out how to get in touch. Tried the live chat function but that doesn't seem to be working

Resolved! card activation

Hello, I recently bought your card and unfortunately I can't top up my account, it looks like the sim card is blocked. The situation that arose concerns the tel. xxxxxxxxxxxx [Mod edit: Please do not share personal details as your posts are visible t...

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