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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

logg in attempts / password resets

Multiple times a week now, i receive a legitimate email from o2 saying someone has tried to reset my password. Is there any way to stop this happening. Dont really want to have to change my email address and all the faff that goes with it.

Resolved! Bill

I am no longer an o2 customer. Is there any way I can access my old phone bills (previously on my o2)?Thanks in advance.

Resolved! Buying a Bolt-on error

I have just run out of data, I have gone onto the MyO2 app to purchase some more but a message regarding that I have just changed my tarrif is going to be effective/changing in the next 10 days and won’t show me any options for buying a bolt on now.

Resolved! (Need quick response) Haven’t been given my extra data bolt-on !

I was running low on data this morning (1.6GB left) so I bought extra one off 8GB bolt on data for £22.99 at 11:49am 23rd July.As soon as I bought it MyO2 app showed that I still had 1.6GB left and I had already used the 8GB I had JUST bought.Now, 10...

Resolved! Cancel apple TV subscription

Today is end of my free subscription to Apple TV and I want to cancel it and can't see on my account how to cancel it. I do not want to get charge. Can you please help?

Resolved! Phone has disappeared from the bill section of my o2

During a split with a girlfriend I left both my iPhone 12 & s20, find out that o2 haven’t been able to get the money from my account so I go get the two phones and only the iPhone is available to be paid on the my o2 the s20 is showing up no where?

Resolved! Discount Blue Light

I have been given my discount code for my o2 bill but it’s asking for a work email which I don’t have, how do I go about this now?

Resolved! Transferring sim

If I buy a phone separate from o2, can I use the sim I currently have and move it into my new phone?

Resolved! Current Balance

Hi, I want to check my account in My O2 and in main paige is "This information is not available at the moment. Please try again later." in Current Balance and Tariff.Image of problem - https://ibb.co/mDtCxjr Has anybody here an idea where is a proble...

Resolved! Roaming

Hy, can you tell me how I can turn on my roaming? Or where I can check is already turned on or off?

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