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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Updated on my order

Can I find out about my order

Resolved! How do I remove extras?

How do I remove Disney+ from my account?

Resolved! Multiple Billing

I am the current holder, for 4 different mobile contracts, with O2.I would like to pay all 4 bills, at the same time, at the beginning of each month, rather tan towards the end.How do I go about changing my billing dates, with O2?

Resolved! How to speak to someone at O2?

My Direct Debit has been accidentally closed and I simply want to reinstate it. Dialling 202 simply does not work - it appears to be out of order,

Resolved! Update Billing Address

I tried to update my address but the app is taking me in circles, I went to My O2 then selected the account and update my details, once there I get the message that my address needs to be updated from My O2, I followed the link but it took me to the ...

Resolved! Restrictions

I can not access adult content

paying too much

paying £17.00 a month is too expensive and thinking of leaving 02 unless they come come up with something cheaper

Resolved! Nhs discount

Hi. I recently took out my plan and as I work for the Nhs I was told I was eligible for the discount. Unfortunately at the time I was off work and unable to access my work email or pay slips. I am now able to do this. Is it possible to now set this u...

Resolved! My O2 not showing correct information

I upgraded to an iPhone 7 from an iPhone 6s yesterday. My o2 shows that I have a new device plan & airtime tariff. I have the exact same allowances as my last contract but just a different phone & tariff cost. Some of the app still shows that I have ...

Resolved! false overdue statement

hi there, I have been getting constant calls out my bill being overdue from an anonymous number so I checked my o2 as it really says overdue. I then went to my debit account to see if the money was taken out like it usually dies every month, which it...

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