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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 9631 Views
  • 1 replies
  • 1 kudos

Resolved! Claiming Samsung Chromebook

My previous contract expired today and I have upgraded to an S22+, and saw they were running a promotion for a Chromebook, but i will receive the phone after the promotions end date (04/05) and wont know the EMEI1 number beforehand, can i still claim...

xMattoooo by Level 1: Joiner
  • 2447 Views
  • 1 replies
  • 0 kudos

Resolved! invoice query

Hi, my latest invoice on A/c No [Removed] shows a charge of £40.00 for four calls at 10.00 each on 29/03/22 each lasting one second. These are listed under UK VAT Exempt calls. Can you explain,as we have no knowledge of these calls. Number called 701...

Quarty by Level 1: Joiner
  • 832 Views
  • 2 replies
  • 0 kudos

Resolved! Data abroad

Hello I’m wondering beca I’m travelling abroad and my data it’s goneI don’t have any network

Iliyana89 by Level 1: Joiner
  • 358 Views
  • 1 replies
  • 0 kudos

Resolved! Disney+

I had disney+ as an add on but now its charging me for it, how can i cancel it please.?Thanks

Resolved! Roaming

Hi, cold you please confirm if beeing abroad (poland) i can call without extra charge to polisy numbers and back to uk? And also same rules for internet data?

Justyna5 by Level 1: Joiner
  • 361 Views
  • 1 replies
  • 0 kudos

Resolved! Sim card

Hi I am contacting yourselves as I need to change my address however the phone number set up with the phone I do not have anymore the SIM card is lost and I cannot change my details without it also I am paying monthly for the SIM card as well as my p...

LB22 by Level 1: Joiner
  • 343 Views
  • 1 replies
  • 0 kudos

Resolved! security password

I'm trying to switch my old number to my new contract and to do so I need a security password (not the one I use to log into the website). I can't find such a password in any of my emails or account details. Are they issued automatically? Have I just...

Glen_Gao by Level 1: Joiner
  • 1399 Views
  • 2 replies
  • 0 kudos

Resolved! New SIM

Hi, i recently changed my monthly SIM -only contract online to get a better rate. I have now received a new SIM card in the post but i am wary of using it in case i lise my current phone number. Can anyone please help me? Do yiu normally get a new SI...

DC72 by Level 1: Joiner
  • 564 Views
  • 2 replies
  • 0 kudos

Resolved! My 4G isn’t working

Hello,I am having trouble with my 4g working. My payment was supposed to go through on the 15th of this month, there was an issue which resulted in it not going through, so I payed the remainder of the bill about a week ago. My texts and phone calls ...