My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8669 Views
  • 1 replies
  • 1 kudos

Resolved! I have not got my sim card

I got an email and it said my sim card was delivered on 31/3. But I checked and couldn't find it. (as I just arrived in the UK yesterday). What should I do?

cpw by Level 1: Joiner
  • 270 Views
  • 1 replies
  • 0 kudos

Resolved! Bolt on not authorised

I noticed that there is a bolt on on my bill - please can you provide evidence that I have authorised this bolt on to be added to my account. I have no knowledge of requesting it.

Deebo by Level 1: Joiner
  • 368 Views
  • 1 replies
  • 0 kudos

Resolved! Massages

Hi my name is nour eddine nouni I have little problem I can’t receive code number from HMRC and banks could you please help me to fix this problem thanks

Resolved! Switching contracts

hi, I have bought a new mobile and contract on affordable mobiles but stayed on 02. Do I need to cancel my current 02 contract or will it switch over as it is still an 02 contract? I want to keep the same number. Thank you

Kat83 by Level 1: Joiner
  • 716 Views
  • 1 replies
  • 0 kudos

Resolved! cancelling online account

Hi,I accidentally set up an online account, however I don't have any kind of contract with O2 and would like to cancel the online account. Please could you advise on how I could do this.Many thanksCatriona

Cat9 by Level 1: Joiner
  • 320 Views
  • 1 replies
  • 0 kudos

Resolved! Scammers

I’ve been scammed 6 weeks ago and I’m paying for a scammers upgrade ,o2 don’t seem to care as they’ve not contacted me and as I’ve contacted the police ?

Hammer194 by Level 1: Joiner
  • 323 Views
  • 1 replies
  • 0 kudos

Resolved! Price increase 2022

My bill is rising by 10.7% , I am happy with O2 service and product but this rise is not warranted. While it is affordable for me, any loyalty to O2 is gone and I will when allowable move my account. I don’t imagine this will worry O2 but it will mak...

JB_007 by Level 1: Joiner
  • 7987 Views
  • 6 replies
  • 1 kudos