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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! My o2 app

Can’t log into my o2 app

Resolved! Top up

HI i try Top up my Phone my visa debit card but I cant

Resolved! Disney plus

Hello, I'd like to cancel my Disney Plus before the next payment goes out, but it's very difficult / impossible to do this. I can't afford the next payment so am keen to sort this immediately, please can you help me?

Resolved! Discount

Hi, I'm a student and a carer and would like a new device, what discounts are available please?Thanks, Tahira Sharif

Resolved! Opening times

Why is live chat never open when you state it should be open? 7am - 11pm, 7 days a week That's just a blatant lie.

Resolved! Blue light

Can I use my blue light account for my o2 account

Resolved! cancel big bundle

Hi I would like to cancel my big bundle if that is possible.

Resolved! calling 0800 numbers

Can I call 0800 numbers under my contract - unlimited calls?

Resolved! My internet not working

Hi, I have a SIM with O2. I would like to inform you that my internet stopped working, my payment is up to date because according to my app there are still a few days left to make the new payment. Could you solve this problem? My number is [Removed]

Resolved! Credit

I topped up on Monday and it was supposed to be the £10 big data bundle I now have nothing because I changed the tariff before doing the top up and it just took it all of me I need help please

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