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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Travelling aboard

Hello please can you tell me if I can use my phone in Paris?

Resolved! Password

How do I change my password in 02 app

Resolved! I buy yesterday snack 500MB it teak 5£ of my account but I don’t recive 500Mb

5£

Resolved! Roaming charges

I'm off to Spain, is roaming in this area free?

Resolved! Tariff

I've received a sms message which says I that I am currently out of my minimum contract term and that I can choose to stay on the same tariff or move tariff. I wish to stay of the same tariff. Do I need to do anything ? I can't see an option to remai...

Resolved! To get my own number

I want to know my number

Resolved! My 2nd handset wont link to MyO2

I have 2 handsets and the 2nd wont link to MyO2 account. I have tried to link it but it doesnt show up. Any Ideas?

Resolved! Top-up problem

Hello,I have a situation where I have to top-up O2 phone number abroad, however, I can't do it online due to me not having a UK bank card. Unfortunately, the phone number has run out of the previously toped-up amount. Is it possible to top it up and ...

Resolved! Phone usage

Hi i have been asked by my phone insurance company to provide the following: Please provide proof of usage in respect of this device. You need to contact your network provider to request this. This is not an itemised phone bill. Proof of usage should...

Resolved! how to claim free Samsung Buds pro

I have just purchased a new Samsung Tablet which comes with a free pair of Samsung Buds, how do i claim these as they were not in the box with the tablet My order number is ms-xxxxxxxxx Thankyou Martyn [Mod edit: Please do not post order numbers on t...

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