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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Bill

Why am I getting a message saying my o2 bill is overdue, but when signing in to my account and checking it states “15 days till your allowance needs to be renewed”and no it’s not a scam message, it’s actually from o2. I’m just curious as this has hap...

Resolved! Phone insurance

Hi where can I find out if I have phone insurance with O2? thanks

Resolved! Free Disney+ is 3 months instead of 6

I recently switched to O2 using an offer on uSwitch that included 6 months free Disney+. However, when I try to add this as my free gift there is only a 3 month offer shown. How can I arrange for the 6 month deal to be applied to my account?

Resolved! Claim Issue

When I set up an account with you, I opted for the 21FE with a free chrome book. I went to the samsung website to claim it but they needed more info and now tell me im not eligible... I'm not a happy customer at all right now and would like if someon...

Resolved! Activtion

I recently got a sim and I couldn't activate it so I just left it. But then O2 charged me 195.47 and the contract was was cancelled. I want to know how I can activate it.

Resolved! My o2 app

Can’t log into my o2 app

Resolved! Top up

HI i try Top up my Phone my visa debit card but I cant

Resolved! Disney plus

Hello, I'd like to cancel my Disney Plus before the next payment goes out, but it's very difficult / impossible to do this. I can't afford the next payment so am keen to sort this immediately, please can you help me?

Resolved! Discount

Hi, I'm a student and a carer and would like a new device, what discounts are available please?Thanks, Tahira Sharif

Resolved! Opening times

Why is live chat never open when you state it should be open? 7am - 11pm, 7 days a week That's just a blatant lie.

O2

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