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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Airtime Bill

My bill this month is 70 pounds but I don't live in the UK and have only been using my US simcard here in the states. I would like this fully refunded, this issue keeps occurring and I would like it to stop.

Resolved! Your account is locked, please contact administrator

Hi,I can't log in or change my password. I keep getting the message "Your account is locked, please contact administrator." I have rang o2 customer services about this 3 times over the last week and been told, after waiting for around 20 minutes on e...

Resolved! Pay final bill

Need to pay final bill, can't sign into my o2 as they sent a code to the old phone i don't have any more. Can't find a number to pay over phone

Resolved! can not log in

can not use online account

Resolved! I want to cancel Disney + extra

I want the Disney + subscription cancelled please

Resolved! Bill Payment

Hello, I hope everything is fine with you. I recently returned to my native country for a visit and am unable to access my phone numbers. I had assumed that my bills were paid via direct debit, but when I checked my bank account today, that was not t...

Resolved! NHS Discount

I want to upgrade and want to apply NHS discount, how do I do this?

Resolved! Reviewing order

Hello I ordered a pay monthly phone, payed £230 upfront and did all the credit check, got the email saying its all went though and its full steam ahead, but when I log into my account it says it may take upto 48 hours its been a little over that and ...

Resolved! Ipad

How do you get hold of 02? I’m still paying for an iPad and I’ve cancelled the contract.

Resolved! Disney+ question.

Hi sorry to ask but I cant seem to find the answer.I have an existing subscription to Disney+ paid monthly. Will I need to supply a different email address to claim the free 6 month subs or can I just use the same one?Thanks,

O2

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