My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 10027 Views
  • 1 replies
  • 1 kudos

Resolved! What The Hell Is Going On With Website.

Where do I start. I've had to change my password 4-5 today. Because everytime I try sign in. There's a problem.Or a error page.Preventing me from managing my account.Because to get into that section I have to sign in again. Which I can't. And changin...

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Linz2022 by Level 1: Joiner
  • 797 Views
  • 3 replies
  • 0 kudos

Resolved! I deactivated o2 account

I deactivated my 02 account two months before and still getting bill1049725093.i haven't using the SIM and the due amount is 194.75.such a huge amount.when I try to open my 02 it shows u haven't got any account..then how I get the bill??????

R_6 by Level 1: Joiner
  • 702 Views
  • 3 replies
  • 0 kudos

Resolved! Keeping old number

I have been using Virgin Mobile for some time and was encouraged to switch to O2. I told VM I wanted to keep my old number and I have just put the O2 G4 SIM into my iPhone 8. I was delighted to see that I still have my old number but My O2 user detai...

JeffRR by Level 1: Joiner
  • 1554 Views
  • 4 replies
  • 0 kudos

Resolved! Not with O2 but keep getting messages

Hi - hoping posting here helps as I have no other route. I haven't been with O2 for a while so don't have an account yet keep regularly getting emails and texts about work being done nearby. Can someone please look into this and get my details remove...

Resolved! Login

It won’t let me log into my O2 account on the app. All of my credentials are correct - I’ve double and triple checked this just to be sure.

Brad03 by Level 1: Joiner
  • 579 Views
  • 1 replies
  • 0 kudos

Resolved! Not received my sim

Hi my name is Mohamad date of birth Order number: XXXXXX i have joing o2 on 28 may 20022 I order a o2 sim only plus 150 GB £24 but I haven’t received the order yet it’s al most 3 week please can you update my order thanks [Mod edit: Please do not sha...

Mohamad03 by Level 1: Joiner
  • 440 Views
  • 1 replies
  • 0 kudos

Resolved! Tariff

When I try to change my tariff it says that there has been a problem and to use live chat for support

Almukhtar by Level 1: Joiner
  • 392 Views
  • 1 replies
  • 0 kudos

Resolved! Spend cap

Hi, I’m wanting to lower my spending cap on the number xxxxxxxxxxx. It’s at £60 but I want it to be £10. Thankyou [Mod edit: Please do not post phone numbers on the public board. Thanks!]

Resolved! Keep number

I want to keep my number from my old contract and use it on this phone with this sim.

Beth71 by Level 1: Joiner
  • 616 Views
  • 1 replies
  • 0 kudos

Resolved! Where do I enter the code when trying to log into my account?

When I try logging into my account on the O2 website I get a security message, and a code is sent to my phone. The problem is there's nowhere on the website to enter the code! I thought it was impossible to access my account because of this but when ...