Solved: Claim Issue

Marcjj · ‎19-05-2022

When I set up an account with you, I opted for the 21FE with a free chrome book. I went to the samsung website to claim it but they needed more info and now tell me im not eligible... I'm not a happy customer at all right now and would like if someone could get in touch asap please.

MI5 · ‎19-05-2022

@Marcjj

It's a Samsung promotion so you need to speak to them.

See https://2021.samsungpromotions.claims/giftsthatgiveback/en-GB/support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎19-05-2022

@Marcjj

It's a Samsung promotion so you need to speak to them.

See https://2021.samsungpromotions.claims/giftsthatgiveback/en-GB/support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Claim Issue

broken phone

Cancel my O2

Not received my device

Phone upgrade

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