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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! setting for travel to europe

When with Virgin I had to enable the international options, on Virgin web site, before travelling to Europe. Do I have to do the same with O2, if so how?Thank you

Link and Opening times of Chat with Customer Services?

I had to temporarily disable my account as I had lost my phone handset. I was lucky to be able to retrieve my handset, and not I need to reacivate my account. I can not find any link or any way of accessing the "Chat with Customer Services? Does anyb...

Unable to log in

I am unable to sign into my02 app

Resolved! Looking to upgrade and have question regarding data

Hello, I want to upgrade my iPhone and looking at customising my data plan, and I don't know what "30GB Plus" means.

Resolved! Account Merge

I have an account registered to my primary E-mail address. Because of this when I have taken out a VOLT sim I have had to use a different E-mail. I would like my VOLT account as it were to be on my "original" account.

Signing into my o2

I have tried multiple times to sign onto my o2 with no luck and I have changed the password

Resolved! Roaming charges overseas

What will I be charged for data roaming in South Africa and Zimbabwe?

Can not get into my account

I can not get into my account

Resolved! How to cancel O2 monthly subscription from overseas

Hello! I've just finished my studies and returned back home. O2 is not present in my country. I wish to cancel my monthly subscription to O2 and keep my number for when I return to the UK in the future. I will re-purchase a temporary plan when I come...

Resolved! How to cancel o2 subscription with STAC code

Hello, I was wondering if you could help me, In August I requested a STAC code as i wished to switch providers and terminate my contract with o2. However, I did not realise that i needed to give this to anyone at the time. How do I terminate my contr...

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