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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

My 02 account

Cannot get into my account

Resolved! Update Name & DOB

Hi, My O2 account is in my fathers name and has his DOB as he opened the account when I was a teenager. I have been using the account for years. I just need to change the name for this account and DOB. I do not want to change my number or any other d...

data

pls help i need to add on data before tomrorow and it’s not letting me

My02

Hello I’m trying to log into my02 but it’s saying new account smash take up to 48 hours of longer than 48 hours contacts for help and it’s been over 48 hours it’s been 5 days

Need my DOB on my profile changing quickly

I need my date of birth on my profile changing. I have put in a request but it seems to be taking a bit longer than I thought

Cancel one of two accounts I have with o2

I was until recently with o2 and got a new phone with virgin. Today this has transferred to o2. I have set this up through the o2 app. How do I cancel the first account so I can use my main email address in MyO2

Resolved! Enquiry

I already cancel my broadband services which is a plan with phone services, why still sending me the bill? How can I cancel this especially I am already not in the UK.