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Coming from Virgin to O2

oimarets
Level 1: Joiner
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on ‎24-09-2023 12:04

on ‎24-09-2023 12:04

I used to be a O2 client, when my contract finished I decided to move to Virgin, as soon as I got the phone, Virgin announced that I was going to be O2. So I already had the My O2 app, and kept the same number. Now with all the changes, I can't access my O2, it says My O2 is not ready for you. On the site, I can access but it doesn't show my phone account.

 

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MI5
Level 94: Supreme
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on ‎24-09-2023 13:04

on ‎24-09-2023 13:04

@oimarets 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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