Phone number associated with account

[IanSamways]

I am trying to activate my free Disney + subscription, but it keeps saying my phone is associated with another account. If this is  attached to another account, I wonder if there has been fraud on the account ?

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[TallTrees]

Hi there @IanSamways 

Welcome to the o2 Community forum 

We do not have access to accounts 

You can  check details directly with o2 customer services on social media here

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

[MI5]

@IanSamways 

Follow the guide here from your MyO2 

Guide: Adding and removing O2 Extras