Coming from Virgin to O2

[oimarets]

I used to be a O2 client, when my contract finished I decided to move to Virgin, as soon as I got the phone, Virgin announced that I was going to be O2. So I already had the My O2 app, and kept the same number. Now with all the changes, I can't access my O2, it says My O2 is not ready for you. On the site, I can access but it doesn't show my phone account.

[MI5]

@oimarets 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)