24-09-2023 10:05 - last edited on 24-09-2023 10:35 by BelHFL
24-09-2023 10:05 - last edited on 24-09-2023 10:35 by BelHFL
I am trying to activate my free Disney + subscription, but it keeps saying my phone is associated with another account. If this is attached to another account, I wonder if there has been fraud on the account ?
[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]
24-09-2023 11:13 - edited 24-09-2023 11:13
24-09-2023 11:13 - edited 24-09-2023 11:13
Hi there @IanSamways
Welcome to the o2 Community forum
We do not have access to accounts
You can check details directly with o2 customer services on social media here
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202
24-09-2023 13:09
Follow the guide here from your MyO2
Guide: Adding and removing O2 Extras