My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8539 Views
  • 1 replies
  • 1 kudos

Can't log onto my 02

Hello, I can't access my 02 and I'm not sure why, I'm entering the details correctly but it won't let me access my account.

Sophie02 by Level 1: Joiner
  • 339 Views
  • 1 replies
  • 0 kudos

Data

I have reset my password but unable to access to see my data usage 

MB1111959 by Level 1: Joiner
  • 298 Views
  • 1 replies
  • 0 kudos

My O2 sign in

I tried to log in in My O2 app but it doesn’t let me sign in and asking me to get in touch with service team. I’m not even new with O2 and because of that I can’t access my bills not even receiving it in my post, cannot update my details. its really ...

Ali71 by Level 1: Joiner
  • 428 Views
  • 1 replies
  • 0 kudos

Resolved! Register new account

I’ve just got a new pay as you go SIM card and I’m trying to setup a new account, when I click on register it asks if I’m already a o2 customer and there is no option to open a new account

Brett89 by Level 2: Apprentice
  • 4143 Views
  • 13 replies
  • 0 kudos

O2 login

My o2 will not let me log into my app 

Ch1oe by Level 1: Joiner
  • 298 Views
  • 1 replies
  • 0 kudos

Resolved! Change address

Hi I can’t seem to change my billing address anywhere. I am moving house and need to update it? Thanks

Woody4185 by Level 1: Joiner
  • 843 Views
  • 2 replies
  • 0 kudos

Resolved! When does my contact end?

Hello, I currently have a contract with you that I think ends soon however I cannot find the end date.

Emily_ by Level 1: Joiner
  • 526 Views
  • 2 replies
  • 0 kudos

Resolved! Cancel phone

I need to cancel my phone number, I moved back to the Czech Republic two months ago. The O2 website does not specify how to cancel the number. Please help with the solution My number is [edited] [Mod edit: Image rejected as it contained personal info...

Resolved! Cancelling contract

Hi, I would like to cancel my phone contact please. I am in South America and can't get through on the phone, is there a way to do it online? Thank you

Elena4 by Level 1: Joiner
  • 590 Views
  • 1 replies
  • 0 kudos