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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Unable to log in O2 app

Could not log in into my o2 app. It was said that my o2 is not available for me yet but I have been with o2 for more than a month now [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

add on

heyi need to top up my data, can you help me it is not allowing me

Resolved! Track my order

How do I track my order if the track my order link in the track my order page does not track my order but puts me in a infinite loop?

Resolved! Can't disconnect Apple Watch Airtime after upgrading iPhone

Hi Team, This issue is something I don't seems to understand. I can't disconnect my watch Airtime on Apple Watch Series 5 to iPhone. So I brought my Apple Watch Series 5 when I had my iPhone 7 Plus. Both devices was paid off and after few years I nee...

Resolved! Duff information from Virgin call

I have just agreed to a new Virgin Media contract and O2 pay as you go. The representative name is: (Den or Denise) sold me this contract saying that my Pay as you go contract for £6 would be 6gig of data, but I see its only 3gig! Can you check this ...

My O2 not available

I can’t log in to the my O2 app, it says not available to you yet but I am a long term customer

Final bill - refund request

More info (Highlight to read)I’ve had a text message from O2 saying my latest (and should be final) bill is a credit of -£14.24. I’m unable to login to the MyO2 app to request a refund. Please can you arrange for the refund to be processed?I am no lo...

Resolved! Change my monthly payment account

Hi there i’d like to change my monthly payment account to my business account now let me know how can I get this to change pls looking forward to hearing from you soon best regards xun

Resolved! Cancel plan or transfer money back to my credit card

Hi I put £30 in but I want to cancel the planned transfer my money back to my debit card.

netwerk proplem

phone voice dropping to 3g from 4g

O2

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