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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

My o2 app

Is any one having trouble logging into my o2 app?it won’t let me live chat will only take me through to the app to get any answers ???

Resolved! Unable to pay your O2 bills? Unable to use any telephone number to get codes for access?

Tried to pay bills by telephone to O2. Constantly on phone system for 3/4 hour being passed around loads of dept. Then get kicked out before payment can be made. Then get demands for unpaid bills! Does this sound familiar to anyone?Paid up all money ...

Disconnected

Hi my number has been disconnected but I’m trying to reconnect it please

Resolved! Cant see all my numbers on my account

Cant see all my numbers on my account

Cancel Disney+

I cancelled my complimentary 3-month Disney+ add-on but seem to have been charged for it this month. I cancelled well before the deadline so would like this item removed from my current bill. Please confirm this has been done. Many thanks

Extras charged and shows on the latest bill although the extra for Amazon Prime is cancelled.

I have cancelled my extras for Amazon Prime just in time. It shows that Extras are cancelled in the My O2 as well as on Amazon account and I cant use the Amazon Prime anymore. But on my latest bill the extras for Amazon Prime are showing as billed.Ca...

Resolved! How can I view previous months data usage?

How do I view previous months data usage? I can only see my current usage & historical bills but nothing about my actual data usage. I've seen an old post from 2017 giving instructions how to find historical usage but those instructions seem to be ou...

Resolved! Where is ‘Bring in new products’ on My O2 app?

Hi all, I’m looking to add another phone number - a SIM - to my My O2 account. I googled it and it appears it is under ‘Bring in Products’ but I can’t find that section anywhere on My O2 - can anyone help please? Thanks

My O2 Bill

Hi,why can’t I access my O2 account to view or download my bill?

Wrong adress

I've ordered a sim and and got my contrsct emailed to me and noticed I've pressed 147 in stead of 149firbmt adress I've tried to email but had no reply and it says my sim had already been despatched but it will be going to wrong adress plz can someon...

O2

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